Shipping policy

United States Shipping

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays begin processing on the next business day.

Shipping Rates

  • FREE Standard Shipping on orders of $50 or more
  • $6.99 Standard Shipping on orders under $50
  • FedEx 2Day — $15 optional expedited shipping

Standard orders are typically shipped via USPS Ground Advantage or another comparable carrier selected by Vanibiss based on destination and service availability.

Delivery estimates are provided by the carrier and are not guaranteed.

FedEx 2Day refers to carrier transit time after your order has been processed and shipped.

Orders shipping to APO, FPO, and P.O. Box addresses are sent through USPS.

United Kingdom Shipping

Vanibiss ships directly from the United States to customers in the United Kingdom.

Shipping Rates

  • £20.99 Flat Rate Shipping on orders under £95
  • FREE Shipping on orders of £95 or more

Processing & Delivery

Orders are generally processed within 1–2 business days.

Estimated transit time is 5–8 business days after shipment.

Delivery estimates may vary due to carrier delays, customs processing, holidays, or other circumstances outside our control.

Taxes & Customs

For eligible UK orders with a goods value of £135 or less, applicable UK VAT is collected at checkout.

For orders over £135, import VAT, customs duties, carrier fees, or other import charges may apply upon arrival and are the responsibility of the recipient.

Tracking

Once your order ships, you will receive an email with tracking information.

International Shipping

For international destinations outside the United Kingdom, available shipping rates are calculated at checkout based on destination and carrier service.

Delivery times vary depending on the destination, carrier, and customs processing.

Import duties, taxes, customs fees, or other charges may apply and are the responsibility of the recipient unless otherwise stated at checkout.

Customers are responsible for confirming that the products ordered may be lawfully imported into their destination country.

Damaged Shipments

Please inspect your order when it arrives.

If your package or products arrive damaged, contact us as soon as possible at support@vanibiss.com and include your order number and photos of the damaged item and packaging.

Please keep the original packaging until the issue has been resolved, as the carrier may require additional information or inspection.

We will review the issue and work with you to arrange an appropriate resolution for confirmed shipping damage.

Out-of-Stock or Backordered Items

We work to keep our products in stock, but occasionally an item may become unavailable after an order is placed.

If this happens, we will contact you with available options, which may include:

  • Cancelling and refunding the unavailable item
  • Waiting for the item to become available
  • Shipping available items first and sending the remaining item separately at no additional shipping charge

Refused or Undeliverable Shipments

If an order is refused, returned to sender, or cannot be delivered because of an incorrect or incomplete address, original shipping charges and any return-to-sender or carrier fees may be deducted from any eligible refund.

For international orders, shipping charges, customs fees, duties, taxes, and other carrier or government charges are non-refundable.

Vanibiss is not responsible for packages that are refused, abandoned, held, returned, discarded, or destroyed by customs because of destination-country import restrictions or the recipient’s failure to complete required customs procedures.

If you have any questions about shipping, contact us at support@vanibiss.com.