Refund policy
Risk-Free 30-Day Guarantee
We want you to love your Vanibiss® purchase. If you’re not satisfied, we offer a 30-day money-back guarantee on all products.
To start a return, email us at support@vanibiss.com with your order number and a brief description of the issue. We’re here to help.
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Exceptions
We cannot accept returns on clearance items or gift cards.
Exchanges
Due to the intimate nature of our products and to reduce emissions, we do not process traditional exchanges. However, your happiness is our priority. If there’s any issue with your order, please email support@vanibiss.com so we can make it right.
Refunds
Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If it has been more than 15 business days since your refund was issued, please contact support@vanibiss.com and your bank or credit card company for assistance.